Terms & Conditions

The person who makes the booking is responsible for the reservation and warrants that he or she is over 18 years old and will be an occupier of the camping pitch or accommodation

Bookings will not be accepted from non-family parties or groups

Please be aware, no visitors are permitted – Only those persons indicated on the booking form are entitled to enter the park and occupy the pitches or accommodation allocated to them.

Payment

For clients wishing to secure a booking, a deposit payment of £50 is required
The deposit is non-refundable
The balance must be paid 6 weeks before commencement of the holiday and is non-refundable – This date is detailed on your deposit receipt

The Law, Your Holiday Contract & Cancellation

No refunds are given in the event of illness, bad weather, equipment failure, delayed departures etc. Travel insurance is strongly recommended www.cancellationplan.com

Both the deposit and balance (if paid) is non-refundable, but can be used as credit for a future booking within the same calendar year (subject to availability)
For camping & touring holidays, if you cannot make the dates of the original booking, we will endeavour to accommodate you for different dates within the same calendar year (subject to availability)

It is the client’s responsibility to ensure that the details of the booking are correct before travelling including ferry tickets where applicable

Start of your Holiday

All visitors must report to the park reception on arrival – there are no exceptions to this requirement

For arrivals after 6pm, please notify in advance & arrange with the reception staff
Camping & Touring are permitted to check-in at 9am but their pitch maybe not be available until the occupying client has vacated the pitch (10am) but in some circumstances beyond our control, this may be sometime later

Arrivals after 8pm must not enter the park without prior agreement, and will be required to pitch on the ‘Late Night Arrival’ area or advised

During your stay

Please adhere to the rules as detailed on information given on arrival (rules available on request)
All clients are obliged to recycle & dispose their waste as described clearly on arrival/ information leaflet/ signage adjacent to & on the bins
This request forms part of the site rules and therefore the Terms & Conditions
Obviously you are responsible for the welfare & safety of your children & pets on site
If you do have any safety concerns, please do raise them with any member of staff immediately

The Management reserves the right to refuse acceptance or to terminate the visit of any person or persons, where social conduct, excessive alcohol consumption, drug use,  verbal abuse & driving behaviour is detrimental to the enjoyment and/or safety of other guests & staff –  and in which case no refunds will be issued

The Management will not be responsible for any loss or damage to property or personal injury

Camping & Touring

Electric hook-up points are a 10 amp supply only
Domestic Extension cables are strictly prohibited
Your lead must be weatherproof and have an internal RCD & MCD fitted
Please note: Power failure due to unsuitable leads may be charged at £25 per call out

End of your Holiday

Check out time for all guests is 10am. You are not permitted to use any of the facilities, after this time and must leave site promptly, to ensure we can welcome the next quests efficiently

If clients have a late ferry, they are permitted, free of charge, to leave their unit adjacent to reception – but please discuss with reception first
If you would like to keep your pitch past 10am then you will be required to pay for an extra night

Cars

Cars may be parked alongside units but are not to be used for internal transport around the park
A speed limit of 10 mph is imposed on all access roads and 5 mph on internal roads
Please use passing bays provided, adhere to any signage & keep off grass verges
Only fully qualified and insured drivers are allowed to drive onto or within the Park

Ferry Travel & Bookings

As the operation of the ferries, does not come under our control, we shall not accept and liability for any instances where your ferry is cancelled or delayed. As with all bookings we strongly recommend travel insurance cancellationplan.co.uk

Any ferry ticket bookings made through us, are only offered as an additional service to our customers. Your ticket does not form a ‘packaged’ holiday

Your Personal Details

We do not keep your card details on file – so where a deposit has been paid you will be required to provide these details again
We will never pass your personal details onto another company or third party

We will on occasion send out an email newsletter using the email provided on the booking – if you do not want to receive further correspondence you can easily unsubscribe from this list at the bottom of the email. Our Privacy Policy can be read in full here 

Force Majeure

The Management of Ninham Country Holidays shall not be liable for any of its’ obligations under this Agreement if such non performance shall occur as a result of circumstances beyond their control, which shall include (but shall not be limited to); adverse weather conditions (including flood, thunder and lightning), industrial dispute, ferry cancellation or delay,  civil disturbance, riot, terrorism, public utility failures, fire, epidemics or health risks (human and agricultural) or such similar events

Complaints

We would prefer to be given the chance to rectify any unforeseen problem during your holiday If for any reason you have any issues during your stay please bring it to the attention of the park reception immediately, who will deal with it as sympathetically and helpfully as they can